Business Information
Release Cadence
- Legal Name: Release Cadence
- Business Type: Software as a Service (SaaS)
- Service: Product management and feedback collection platform
- Website: https://releasecadence.dev
- Application: https://app.releasecadence.dev
- Address: 1-17-5 Ogotokita, Otsu, Shiga 520-0107, Japan
- Phone Number: +81-90-1234-5678
- Email Address: support@releasecadence.dev
- Head of Operations: Jason Fernandez
Additional Fees
All fees are clearly displayed before purchase. There are no hidden charges.
- Subscription Fees: Monthly and annual plans as listed on pricing page
- Transaction Fees: None - all payment processing fees are included
- Shipping Fees: Not applicable (digital service)
- Taxes: Sales tax may apply based on your location
- Currency Conversion: Processed by Stripe at current market rates
Exchanges & Returns Policy
Returns and Exchanges Requested by Customers
Before Service Activation: You can cancel your order by pressing the cancel button on the website before the subscription begins.
After Service Activation: You can request a full refund within 30 days of subscription purchase by contacting our customer support center at +81-90-1234-5678 or support@releasecadence.dev. We do not accept refund requests after the 30-day period has expired.
Returns and Exchanges for Defective Goods and Services
If you experience technical issues or service defects, please contact our customer support center at +81-90-1234-5678. We will provide technical support, service credits, or refunds at our discretion to resolve the issue.
Delivery Times
As a digital service, access is provided immediately upon successful payment processing.
- Account Activation: Immediate after payment confirmation
- Payment Processing: Usually within 1-2 minutes
- Service Availability: 24/7 once account is activated
- Setup Time: Less than 5 minutes for new accounts
Accepted Payment Methods
We accept the following payment methods through our secure payment processor Stripe:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards: Visa and Mastercard debit cards
- Digital Wallets: Apple Pay, Google Pay
- Bank Transfers: ACH transfers (US customers only)
Payment Period
Payment terms vary based on the selected payment method:
- Credit/Debit Cards: Charged immediately upon subscription
- Digital Wallets: Processed immediately upon confirmation
- Bank Transfers: Must be completed within 3 business days of order date
- Recurring Subscriptions: Billed automatically on the renewal date
Price
All prices include applicable taxes and are clearly displayed before purchase:
- Basic Plan: $29/month or $290/year (includes 10% discount)
- Premium Plan: $99/month or $990/year (includes 17% discount)
- Enterprise Plan: Custom pricing - contact sales@releasecadence.dev
- Taxes: Sales tax may apply based on your location and will be shown at checkout
All amounts are listed in USD. Prices for customers in other regions may vary based on currency conversion and local taxes.
Optional Information
Application Period
Subscriptions are available on an ongoing basis. There are no limited-time offers or application deadlines.
Available Quantity
No quantity restrictions. Unlimited subscriptions are available for all plans.
Operating Environment
System Requirements:
- Web Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
- Mobile: iOS 14+, Android 8+
- Internet Connection: Required for all features
- Screen Resolution: Minimum 1024x768 recommended
Payment Processing
Payment Processor
All payments for Release Cadence services are processed through Stripe, Inc. ("Stripe"), a trusted third-party payment processor. Stripe is certified as PCI Level 1 compliant, the highest level of certification available in the payments industry.
Stripe Information
- Company: Stripe, Inc.
- Website: https://stripe.com
- Privacy Policy: https://stripe.com/privacy
- Terms of Service: https://stripe.com/legal
Payment Security
- All payment information is encrypted and transmitted securely to Stripe
- We do not store or have access to your complete credit card information
- Stripe handles all PCI compliance requirements
- Payment processing follows industry-standard security protocols
Cancellation Policy
You may cancel your Release Cadence subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will continue to have access to the service until that date.
After Cancellation
- No further charges will be billed after cancellation
- Access to premium features ends at the end of the billing period
- Your data will be retained for 90 days after cancellation
- You can reactivate your subscription at any time
Contact Information
Get in Touch
- General Support: support@releasecadence.dev
- Billing Questions: billing@releasecadence.dev
- Legal Inquiries: legal@releasecadence.dev
- Phone: +81-90-1234-5678
- Website: https://releasecadence.dev
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM JST (excluding weekends and holidays)
Response Time: Within 24-48 hours for all inquiries
Questions? If you have any questions about this Commercial Disclosure or our payment practices, please don't hesitate to contact us at support@releasecadence.dev or +81-90-1234-5678.